Frequently Asked Questions

Would I be able to leave my pet all day while I am at work?

Yes, many customers do have to leave their pets until after work. We do offer and recommend a “potty run” during midday for a small fee of $2.00 per pet, per walk. It’s not a walk-in-the-park, just enough to relieve themselves.

How soon can I pick my pet up?

Normally, we try to finish puppies, geriatric and excessive barkers first. We either agree on a pick-up time when you drop your pet off or start calling customers after lunch as the pets are finished.

How much will my grooming cost?

We have a base line fee for each breed. The problem with having an exact quote is the fee often varies for the same breed. Such as:

- Your groomer will be able to give you a quote once they see and inspect the condition of the coat at drop-off in the morning.
- The pet has not been brushed out properly since the last visit and is matted.
- You have waited too long between appointments.
- The pet is difficult and requires more than one person to handle.
- With popular breeds, we find MUCH variation in size and coat.

Do I need an appointment for nails, anal gland expression or a sanitary trim?

No, we will take care of these services on a walk-in basis.

Do you need my pets shot record?

No, they are only here for a few hours not spending the night as in boarding. Although, we highly recommend all pets up-to-date for their safety. Some diseases can be airborne such as kennel cough.

Can I stay with my pet while he/she is being groomed?

Usually the only reason we allow this is because the dog is ill or a biter. Most of the time, a pet behaves MUCH better when the owner leaves. Even when a customer hides in the shop from their pets view, they still smell their owners. This makes it extremely difficult and dangerous when they become so anxious. Once the owner leaves, 99% of the time, the pet settles down.

Are clipping the nails, cleaning the ears and expressing the anal glands included in the price?

Yes, clipping the nails, cleaning the ears and expressing the glands are always included.

What if my dog bites?

Most of the time, we have no problem with dogs/cats biting to the point that we are unable to groom them. If we have to, we muzzle those that give us reason to do so. When a pet is totally worked up in a frenzy, we will stop and recommend your contacting your vet for a mild tranquilizer. We call it a “martini” and you would administer the pill before bringing your pet in that morning. Be sure to let us know so we can work on them while the pill has taken effect.

Do you groom large dogs or cats?

Yes, we groom all dogs and cats.

Can I drop my pet off in the afternoon to be groomed?

Usually all the pets come in between 8:00 am – 9:00 pm(7:00-9:00 on Wednesdays).

This way, the groomers can get started without having to keep taking animals off the table or out of the tubs. Most all of the groomers have left for the day by 4:00.